What to expect when you land in Australia

Aeroplane landing at the airport

Landing in a new country can be daunting, so we’ve put together the top things you need to know for when you land at the airport in Australia.

Follow the signs to Passport Control

The first thing you do when you get off the plane is go through passport control. Everyone will be going in the same direction so if you can’t see the signs, follow the crowds. There will probably be a queue of people waiting to go through. Make sure you have your passport in your hands, ready to be presented.

Baggage collection

After passport control you will collect your baggage. There will be signs for you to follow that say ‘Baggage collection’. Check the information screens on the carousels to find your fight number, your bag will come out between 20 and 30 minutes after you land. If you can’t find your bag, just speak to a member of staff in the airport so they can help locate it.

Clearing Customs and Boarder Protection

To pass through customs and boarder protection you will need to fill out the incoming passenger immigration card and a travel history card. To save time, fill these out while you’re still on the plane. You will also need your passport and visa at this stage too.

Quarantine

Australia is one of the strictest nations in the world with what you can and can’t bring into the country, in order to prevent any diseases and pests being brought into its eco-system. On the airplane to Australia, you will be given an Incoming Passenger Card by the Flight Attendants. The Passenger Card is a declaration that explains what you are bringing into Australia. Answer all the questions truthfully. The penalties for false declarations are very heavy and the goods may be confiscated. 

You must declare for inspection all food, plant material and animal products on arrival in Australia, otherwise, you could face a heavy fine and even end up on one of our reality TV shows called ‘Boarder Security’!

If you have something to declare, walk through the RED isle and if you have nothing to declare, walk through the GREEN isle. Find out more information about what you need to declare .

Airports quarantine

Transport from the airport to your accommodation - MELBOURNE

There are a number of transport options you can choose in order to get to your accommodation.

Taxi – Outside the terminal there will be a queue of taxis that you can use. If you use a taxi, make sure you have enough Australian currency or a card that you can pay with.

Skybus – The easiest way to get out of Melbourne airport is to use the Skybus. It’s a shuttle service that operates 24/7 between Melbourne and the airport. You can buy tickets from the ticket booth in the airport, or buy them online before hand.

Transport from the airport to your accommodation - SYDNEY

There are a number of transport options you can choose in order to get to your accommodation.

Taxi – Outside the terminal there will be a queue of taxis that you can use. If you use a taxi, make sure you have enough Australian currency or a card that you can pay with.

Trains and busses – The trains and busses run regularly from the Terminal 1 and are clearly signposted when leaving the airport. To use them you’ll need to buy an Opal card which you tap on and off with at the start and end of your journey. There will be people selling Opal cards at the airport. This is the cheapest and easiest way to travel in Sydney. Make sure you know the address of your accommodation so that the bus driver or train station staff can tell you which station to get off at.

Find out more information about transport in Sydney.

Transport from the airport to your accommodation – BRISBANE

Taxi – Outside the terminal there are taxis that will take you to your accommodation. It takes around 20 minutes to get from the airport to the city centre and will cost around $20. 

Con-X-ion transfers - You could also use the Brisbane airport shuttle service that runs seven days a week and takes people from the airport to Brisbane city in a coach.

You can book these transfers at the Con-X-ion customer service counter on Level 2 of the International Terminal and at the Con-X-ion kerbside booth at the Domestic Terminal.

To book your transfer over the phone call +61 7 5556 9888

Airtrain – A train service runs between the International and Domestic terminals, Brisbane city and the Gold Coast. The service runs during peak hours every 15 minutes and is a cheap and easy way to get to and from the airport. You can find the train timetable and book your train on the Airtrain website