The following policy applies to all overseas students studying at CSU. Please note that this general policy applies when it is not in conflict with an individual course’s refund policy. Some course fees, for example, include a “non-refundable” amount.
CSU will give you a full refund of any tuition fees you have paid if:
To seek a refund in these circumstances, you (or your agent) should write to the Director, CSU Study Centre, supplying copies of relevant documentation (such as a visa refusal letter or medical certificates).
Your refund will be based on the Australian dollar fee for the course (rather than the overseas amount you paid). The amount will be paid within 4 weeks by telegraphic transfer to a bank in your home country. CSU Study Centre cannot pay your refund into an Australian bank.
There are two separate processes that must be completed.
Enrolment variations can be made at any time prior to the Census Date using the online Enrolment Variation form on CSU’s Student Administration website.
After the Census Date has passed you must make the enrolment change in writing to CSU’s Student Administration office.
Once the variation has been submitted, your request will be passed to the relevant faculty that teaches the subject (or subjects) who will decide whether an Academic Withdrawal (or AW) should be awarded. The Academic Withdrawal Policy is explained in Section 13 of the enrolment regulations.
Please note that if you are an on campus student, Australia visa requirements require you to study full-time.
Visit www.csu.edu.au/acad_sec/regulations.htm#7
If you wish to seek a refund of tuition fees after withdrawing from a subject or subjects, you must make your request in writing – and follow this with an appointment to see the Course Director at the CSU Study Centre.
If you withdraw from a subject less than four weeks after the commencement of session, you may request that 100 per cent of that course fee be credited to your account for use in later subjects.
Otherwise, CSU will refund your tuition fees according to the following schedule:
| Date request to withdraw received by Charles Sturt University | Portion of tuition fee refundable |
|---|---|
|
|
90% |
|
|
75% |
|
|
50% |
|
|
0% |
In the case where your request for a refund is 28 days before the start of session and related to the first session, an administrative fee of up to AU$500 may be charged. The non-refundable portion of the tuition fee, plus the administrative fee, will not exceed AU$2,500.
Your refund will be credited to your student account. If you are terminating your course, your credit balance will be paid by telegraphic transfer into a bank account in your home country.
Note: if you withdraw from a subject prior to payment, a charge will be made against your account as per the above schedule.
The Student Administration Claims Committee may consider written requests for refunds due to exceptional circumstances and may increase the amount of refund provided.
Applications for exceptional circumstances must provide details and appropriate verifiable evidence of the circumstances why a refund beyond the stated policy should apply.
A refund will not be provided if the application includes fraudulent or forged documentation.
If, after 30 days from receipt of an application, you have not been notified of an outcome, or if you are unhappy with the decision, you may appeal to the Campus Director at the CSU Study Centre.
The offer of admission to CSU is made to you as an international fee-paying student.
It is important that you are aware that CSU does not currently have any domestic undergraduate places at CSU Study Centres in Sydney or Melbourne.
There are places available for domestic postgraduate students in some courses.
If you obtain Australian permanent residency before enrolling in a study program your offer of a place (or your enrolment) as an international student will lapse.
Your application for admission as a local student will then be assessed. Please note that, because of government controls on the number of local students that can be enrolled, you may not qualify for a local place.
If you obtain permanent residency before you enrol, you must notify CSU in writing as soon as possible, enclosing certified documentary evidence of your residency status. If you obtain Australian permanent residency prior to the Census Date of any enrolment session, your enrolment status will change to that of Australian student.
If you obtain Australian permanent residency after the Census Date of your enrolment session, your enrolment will continue as an international fee-paying student until the end of that session. Thereafter your status will change to that of local (Australian) student.
International students must arrange to be on campus a week before the start of the first session in order to take part in a compulsory orientation program.
If you are going to arrive after the commencement of session, you must seek approval from CSU Admissions Office by e-mailing studycentre@csu.edu.au
Please advise your expected date of arrival when applying for late enrolment approval. Students will not be allowed to enrol after the end of the second week of session.
For cancellations less than 48 hours before arrival, no refund will apply.
If a student arrives at the airport and the Airport Pick-Up service provider cannot be located, students should contact the 24-hour phone number provided. If a student is then compelled to make alternative arrangements, a full refund of the Airport Pick-Up service fee will apply.
It is a requirement of your student visa that you undertake studies on a full-time basis.
Changes to your enrolment and any breach of the student visa conditions in relation to academic performance must be reported to the Department of Immigration and Citizenship.
The student (and, where applicable, his or her parent or guardian):
(i) agrees that the student’s photographs, videos, artwork or other works, as well as recorded or written testimonials and details of the student’s achievements (“Student Images and Testimonials”) may be used by Study Group, or by a third party agent of Study Group, worldwide for promotional purposes including in its printed and online marketing materials and on any social media network without further consent or notification; and
(ii) gives consent to Study Group storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.
CSU reminds you that the information provided in your application may be made available to Australian Commonwealth and State Agencies pursuant to obligations under the ESOS Act 2000 and the National Code.
A description of the ESOS framework is available electronically at the following site: https://aei.gov.au/Regulatory-Information/Pages/Information-for-Students.aspx
For more about the National Code, visit https://aei.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/Pages/default.aspx
CSU is required under Section 19 of the ESOS Act 2000 to inform the Department of Immigration and Citizenship about changes to your course enrolment and any breach of your Student Visa condition relating to satisfactory academic performance.
(a) Students who cancel their accommodation less than seven days before arrival will be charged the Accommodation/Homestay Placement Fee (if applicable), plus a cancellation fee equivalent to one week of accommodation.
(b) Students who cancel their accommodation after arrival are required to give four weeks’ notice. Any accommodation fees in excess of the notice period will be refunded, less a 10% cancellation fee.
If the Resident cancels the Occupancy Agreement more than 60 days prior to the commencement date of the Occupancy Period, the Security Deposit will be refunded in full.
If the Resident cancels the Occupancy Agreement between 30 and 60 days prior to the commencement date, the Resident will be entitled to a refund of 70%. If the Resident cancels the Occupancy Agreement less than 30 days prior the commencement date, the Resident will be entitled to a refund of 50%.
Permanent Residents
1. Permanent residents must give not less than 60 days’ notice [in writing] to terminate the UniLodge on A’Beckett Occupancy Agreement.
2. If the permanent resident terminates in the first six (6) months of the Occupancy Period, occupancy fees must be paid in full for the six-month period.
3. If the Resident gives notice to terminate after the first six (6) months of the Occupancy Period,and has fully complied with all the terms and conditions of the Agreement, the Resident is entitled to a refund of the Security Deposit.
4. In all cases of termination prior to expiration of the License Period, an Administration Fee of AU$220 will be charged.
International students must arrange to be on campus prior to the start of the semester to take part in a compulsory Orientation Program. If you are going to arrive after the commencement of the semester, you must seek approval from CSU Study Centres. Please advise your expected date of arrival when applying for approval for late enrolment. Students will not be allowed to enrol after the end of the second week of semester.
It is a requirement of your student visa, that you undertake studies on a full-time basis. In addition to studying full-time, student visa holders must maintain 80% attendance at classes during their study. Changes to your enrolment and any breach of the student visa condition in relation to attendance or satisfactory academic performance must be reported to the Department of Immigration and Multicultural and Indigenous Affairs.
Students from assessment level 1 and 2 countries can apply for their student visa after they have paid the required fees to their education provider. Once we receive payment of your initial fees (as specified on your Offer of Admission) we will issue you with an eCoE (electronic confirmation of enrolment) which is the document you are required to submit with your visa application.
Students from assessment level 3 and 4 countries are required to undertake a Pre-Visa Assessment (PVA) before they can pay any fees to their education provider. The Pre-Visa Assessment process involves a number of checks which may include medical, character and financial checks. The timing of these checks varies from country to country. Once your PVA is complete you will be advised whether you can proceed to pay your fees and obtain an eCoE (electronic confirmation of enrolment) which is required for the second stage of your visa application.
Please note that you should not pay your tuition fees or make any commitments concerning your travel to Australia until you receive your PVA Letter.
As the eCoE is lodged electronically please ensure the details of where you will be applying for your student visa are included with your Acceptance of Offer form.
If you are intending to apply for your visa at a Department of Immigration and Citizenship (DIAC) office in Australia you will need to provide your passport and visa number. Please note that it may not be possible to change from a tourist or other type of visa to a student visa once you are in Australia.
We encourage you to visit the DIAC website and undertake a student visa self assessment.
If you have been granted advanced standing in your program or credit for one or more subjects, details will be provided with your Offer of Admission, together with the recommended minimum time to complete the program. This is meant as a guide only; if you do not complete your program in the minimum time you may incur additional fees.
You will also be responsible for any fees incurred in extending your student visa.
Please ensure that you read and understand the advanced standing granted to you and sign and return the credit acceptance letter.
It is a requirement of the Australian government that student visa holders take out medical insurance (Overseas Student Health Cover known as OSHC), for the duration of their study. To secure a visa, students must make an initial payment of at least 12 months cover or show evidence that they already have cover through an approved provider. Australian Health Management (AHM) is our preferred provider for student medical insurance in Sydney and Brisbane.
If you are already studying in Australia you should inform us of your OSHC membership number and the expiry date of your cover. Please send a photocopy of your membership card to provide evidence that you have cover for at least the first 12 months of your program.
CSU reminds you that the information provided in your application may be made available to Australian Commonwealth and State Agencies pursuant to obligations under the ESOS Act 2000* and the National Code. CSU is required under Section 19 of the ESOS Act 2000, to inform the Department of Immigration and Multicultural and Indigenous Affairs about changes to your course enrolment and any breach of your student visa condition relating to satisfactory academic performance.
*Education Services for Overseas Students (ESOS) Act 2000
Please refer to The Legislative Framework section below:
The operations of CSU International are governed and regulated by a series of government agencies and industry guidelines.
These include:
If you would like more information about our courses please contact a Student Enrolment Advisor today, or you can apply online.
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